Politique de confidentialité

Updated Privacy Policy for Live Coffee

1) Overview

This Privacy Policy explains how Live Coffee ("we", "us", or "our") collects, uses, stores, and shares information about you, including personal data, when you visit our website, purchase our products, or otherwise interact with us. Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation ("UK GDPR") and the UK Data Protection Act 2018.

2) What Information We Collect and How We Collect It

When you visit our store or make a purchase, we collect certain information directly from you, and Shopify collects certain information automatically.

Identity and Contact Details: Your name, email address, shipping address, billing address, and phone number.
Payment Information: Your payment details (e.g., credit/debit card numbers). We do not store full credit card details on our own systems; they are processed securely by Shopify Payments.
Device and Usage Information: Shopify automatically collects technical data, including your IP address, browser type, and network connection.

3) How We Use Your Information and Lawful Basis

We process your personal data for the following purposes:

Order Fulfilment: To process payments, arrange shipping, and provide order confirmations. Lawful basis: Performance of a contract.
Marketing Communications: To send updates about our "forest-first" coffee if you have opted in. Lawful basis: Consent.
Store Optimisation: To generate analytics about how customers interact with the site. Lawful basis: Legitimate interests.

4) Relationship with Shopify and Third Parties

We share your personal information with Shopify to power our online store.

Shopify Enhanced Features: To help protect and improve our business, we use Shopify features that incorporate data from your interactions with our store and other merchants. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights.
Fulfilment Partners: We share shipping details with delivery partners like Royal Mail and DPD.
Legal Compliance: We may share information with regulators or law enforcement to comply with legal obligations.

5) International Data Transfers

Because Shopify is a global company, your data may be transferred and processed outside of the UK and Europe. When we transfer personal information out of the UK or EEA, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authorities.

6) Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

7) How We Store Your Information and For How Long

Your data is stored securely through Shopify’s application behind a firewall. We retain your information only as long as necessary to fulfil the purposes described. For example, UK tax laws require us to keep basic information about orders for a minimum of six years.